Mayer & Cie. GmbH & Co. KG
Data, sales, service, shipping – all networked!
For over 120 years, the name Mayer & Cie. has stood for quality, precision and pioneering spirit in the textile machinery industry.
As the world’s leading manufacturer of circular knitting machines, the company has been developing and producing highly specialized machines for global use at its headquarters in Albstadt since 1935. Every Mayer & Cie. circular knitting machine is unique – individually configured and designed to last for decades. Exclusive trading partners represent the company in over 80 countries and handle purchasing, sales and customer support for knitting mills worldwide.
Key successes in the project
Central platform self-service and customer data in one place – networked inside and out.
Modern cloud architecture Scalable, updatable, ready for innovation
Simple ordering process Intelligent matching – find suitable spare parts for individually configured machines straight away
Sale of data in the subscription model Business model expansion through targeted data usage
Structured collaboration and all service requests in one place: ticket overview with direct assignment to machine and customer
The focus: future-proof platforms, integrated services and intelligent processes.
The challenge: complexity, growth, digitalization
With a global orientation, a heterogeneous sales network and a large number of individual machine configurations, Mayer & Cie. and its partners faced major challenges: outdated IT structures, non-integrated systems, manual processes and a lack of transparency made it difficult to work efficiently. The high demand for advice when ordering spare parts, unstructured service and fragmented sales data made it clear that a holistic, digital transformation was necessary in order to serve customer needs faster, more precisely and with international scalability in the future.
The result:
The integrated SAP system landscape enables seamless processes along the entire customer journey: customers can find the right spare parts faster, process orders intuitively, receive better service – and benefit from data-based services relating to their machines. Internally, clear structures, a sound basis for decision-making and new transparency in sales, service and development are created.
More efficiency in processes. More proximity to the customer. More innovative strength through networked data.
Mayer & Cie. uses digital transformation not only to optimize processes, but also as a springboard for new services, stronger customer loyalty and future-proof business models.
A networked landscape in SAP: Mayer & Cie.
SAP S/4HANA & Cloud-First: A solid basis for new business models
A modern ERP as a foundation – for more efficient workflows, better use of data and globally scalable processes. SAP S/4HANA opens up new possibilities for the digitalization of the core business.
SAP Commerce Cloud: rethinking e-commerce
An intelligent web store with automatic compatibility check makes it easier for customers worldwide to buy spare parts. Visual navigation, transparent shipping costs and new payment methods ensure an all-round modern shopping experience.
SAP Service Cloud: Efficient service, globally available
Instead of a chaotic mailbox, now structured service: with the central ticket platform, inquiries are processed faster and automatically assigned to the right machine. Customers benefit from self-service – regardless of time and place.
SAP Sales Cloud V2: Structured sales & clear strategy
Sales activities are now centrally documented and can be evaluated in real time. Distributors are managed in a targeted manner, guided selling provides support with best-practice sales channels – for more transparency and better performance in international sales.
KNITLINK: IoT & data as digital services
With the new, integrated KNITLINK service portal, Mayer & Cie. offers machine monitoring, analysis and control directly from the cloud – including remote access and subscription-based contract management. This creates completely new business models with real added value for customers.
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