SAP Application Management Services (AMS)

Project roles, methods and tools for the implementation and operation of your SAP systems.

Our support ensures that your system runs efficiently

Whether in day-to-day business, in the event of incidents or during ongoing operations or after an SAP implementation. We are at your side as a reliable partner: proactive, responsive and with technical and functional understanding.

“We take care of everything so that you can concentrate on your core business.”

Our SAP AMS – more than just a hotline

We offer structured and needs-based support – tailored to your SAP landscape, your company size, and in the language of your choice. Regardless of your deployment model, we offer reliable assistance across all areas of SAP Application Management. Our services include:

We handle the complete processing of incidents (Incident Management) as well as the execution of service requests and change requests — including 1st, 2nd and 3rd level ticket support. Our SLAs ensure stable business operations and allow tailored adjustments to your specific requirements. In addition, we provide continuous support for payroll processes, reporting needs and many other operational tasks, especially when internal resources are limited.

We offer flexible support during peak periods — such as vacation cover, unexpected staff shortages or demanding phases like month‑end and year‑end closing. Our AMS service is fully scalable and ensures seamless coverage of your operational workload. We also support ongoing projects such as S/4HANA transformations, helping your team remain focused and fully supported in day‑to‑day operations.

We assist you in the continuous optimization of your SAP systems — from customizing and incident/error resolution to implementing minor changes and defining new requirements. Our team helps you enhance process efficiency and uncover potential within your SAP environment. We work proactively to ensure regulatory compliance and drive technological advancement across all relevant SAP areas.

We secure your entire SAP landscape — from on‑premise systems to complex multi‑system environments — through proactive, audit‑proof application management. This includes the technical setup, the development and implementation of multi‑level authorization concepts, as well as continuous maintenance, monitoring and protection of all security‑critical SAP components.

Your advantages at a glance:

The side-by-side developments on SAP BTP make it possible to develop and implement new applications or functions alongside and implement new applications or functions alongside existing systems without having to completely replace the existing systems.

Less operating expenditure

for system administration, monitoring & maintenance

More time

for strategic IT projects and innovation

Ensuring availability

business-critical SAP processes through SLAs

Compliance with legal requirements

through continuous updates and patches

Calculable costs

through transparent service packages

Your request is in the best hands with us right from the start

Problem occurs

A service is restricted /
no longer available.
As soon as the ticket has been created, the monitoring of the
response time.

1st level support

The 1st level support qualifies the ticket in advance.

2nd / 3rd level support

1st level support cannot find a solution →
Forwarding to 2nd level support and documentation of 1s level support
activities
2nd level support cannot find a solution →
Forwarding to 3rd level support and documentation of 20d level support

Close ticket

The 3rd level employee resolves the problem and closes the ticket or forwards it to 4th level support (SAP) if it is a supposed product error that cannot be resolved with a note.

Concentrated expertise, close to you

Our AMS consulting team is based throughout the DACH region and provides you with competent support in German and English. This means you benefit from regional proximity and smooth communication. At the same time, we have access to the combined expertise of over 700 experienced SAP consultants throughout Europe, who are available to help with special requirements and detailed questions.

“The support team responds quickly, speaks our language and understands our processes.”
SAP coordinator for a medium-sized manufacturing company

“Especially after the go-live, the support was worth its weight in gold – reliable, solution-oriented and always available.”
Project manager of a service company

References

IT relief for the core business through SAP Application Management – Brau Union Österreich AG

In order to meet the increasing demands on IT service quality, reliability and internal resource planning, Brau Union Österreich opted for comprehensive SAP application management outsourcing to Axians. The focus: operational relief, guaranteed availability and continuous access to know-how. Axians ensures peace of mind, reliability and expertise in SAP operations. So that Brau Union can concentrate on what really counts: strong brands, satisfied customers and good beer.

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