Brau Union Österreich AG
IT relief for the core business through SAP Application Management
In order to meet the increasing demands on IT service quality, reliability and internal resource planning, Brau Union Österreich opted for comprehensive SAP application management outsourcing to Axians. The focus: operational relief, guaranteed availability and continuous access to know-how. Axians ensures peace of mind, reliability and expertise in SAP operations. So that Brau Union can concentrate on what really counts: strong brands, satisfied customers and good beer.
The challenge: complexity and resources
After the introduction of the SAP system, two central questions arose:
- Who will take care of operation, maintenance and support in the long term?
- How can IT failures, vacations or bottlenecks be reliably cushioned?
The answer: a strong partner who works reliably in the background.
The solution: SAP Application Management from Axians
Axians took over the complete application and technical SAP support. Clear processes, response times and responsibilities were defined together so that the internal teams could concentrate on strategic issues.
In concrete terms, this means:
- Daily SAP support for around 1,200 employees
- All-round support from system updates to user queries and troubleshooting
- Quick help with peak loads or unexpected problems
- Individual service level agreements for measurable quality
The advantages at a glance
Less stress in IT
Axians takes care of the day-to-day business – internal IT gains time for innovation and further development.
More safety & stability
SAP systems run reliably – with short response times in the event of faults.
Access to specialized knowledge
Without having to hire experts itself, Brau Union benefits from the latest SAP expertise.
Scalability on demand
If new requirements or peak loads arise, the number of employees can be flexibly increased.
Long-term cost transparency
Clearly defined services and responsibilities make it easier to plan costs and budgets.
“We have enjoyed an extremely collaborative and professional partnership with Axians for many years. We particularly appreciate the solution-oriented approach – even in challenging situations. Axians is characterized by its hands-on mentality and its efforts to achieve the best possible result for the customer. ”
DI(FH) Thomas Schmidbauer
Service Delivery Manager Applications, Brau Union Österreich AG
About Brau Union Austria
With over 100 types of beer and well-known brands such as Gösser, Zipfer and Puntigamer, Brau Union Österreich is the leading beer producer in the country. As part of the HEINEKEN Group, the company focuses on sustainability, digitalization and strong partnerships.
- Registered office: Linz, Austria
- Employees: approx. 2,300
- Branches: 9 locations
- Industry: Food & Beverages
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