SAP Application Management Services (AMS)

Project roles, methods and tools for the implementation and operation of your SAP systems.

Our support ensures that your system runs efficiently

Whether in day-to-day business, in the event of incidents, during ongoing operations or after an SAP implementation. We are at your side as a reliable partner: proactive, responsive and with technical and functional understanding.

“We take care of everything so that you can concentrate on your core business.”

Our SAP AMS – more than just a hotline

We offer structured and needs-based support, customized to your
SAP landscape and company size. Our services:

Troubleshooting (incident management), processing service requests and change requests, ticket operations in 1st, 2nd and 3rd level support, SLAs, payroll processing,

Vacation replacements, support with month-end closing

Adaptation of systems (customizing), implementation of legal regulations and support in the transformation to SAP S/4HANA.

Support in selecting the right SAP products and training employees

We protect your on-prem SAP systems against unauthorized access and security vulnerabilities – proactively and audit-proof.

Your advantages at a glance:

The side-by-side developments on SAP BTP make it possible to develop and implement new applications or functions alongside and implement new applications or functions alongside existing systems without having to completely replace the existing systems.

Less operating expenditure

for system administration, monitoring & maintenance

More time

for strategic IT projects and innovation

Ensuring availability

business-critical SAP processes through SLAs

Compliance with legal requirements

through continuous updates and patches

Calculable costs

through transparent service packages

Your request is in the best hands with us right from the start.

Problem occurs

A service is restricted /
no longer available.
Once the ticket has been created, monitoring of the
response time begins.

1st Level Support

1st Level Support qualifies the ticket in advance.

2nd/3rd Level Support

1st Level Support cannot find a solution →
Forward to 2nd Level Support and document 1st Level Support activities

2nd Level Support cannot find a solution →
Forward to 3rd Level Support and document 2nd Level Support activities

Close ticket

The third-level employee resolves the problem and closes the ticket or forwards it to fourth-level support (SAP) if it is a suspected product error that cannot be resolved with a note.

Concentrated expertise, close to you

Our AMS consulting team is based throughout the DACH region and provides you with competent support in German and English. This means you benefit from regional proximity and smooth communication. At the same time, we have access to the combined expertise of over 700 experienced SAP consultants throughout Europe, who are available to help with special requirements and detailed questions.

“The support team responds quickly, speaks our language and understands our processes.”
SAP coordinator for a medium-sized manufacturing company

“Especially after the go-live, the support was worth its weight in gold – reliable, solution-oriented and always available.”
Project manager of a service company

References

IT relief for the core business through SAP Application Management – Brau Union Österreich AG

In order to meet the increasing demands on IT service quality, reliability and internal resource planning, Brau Union Österreich opted for comprehensive SAP application management outsourcing to Axians. The focus: operational relief, guaranteed availability and continuous access to know-how. Axians ensures peace of mind, reliability and expertise in SAP operations. So that Brau Union can concentrate on what really counts: strong brands, satisfied customers and good beer.

To the case